Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.
Dreamforce (Sept. 12-14) will help you reimagine your customer service strategy in the AI era. Here are 5 things you must do to have an epic experience.
It’s time to stop escalating and start collaborating. Help your service team become more efficient and bring expertise to customers faster with an Intelligent Swarming support model.
Review the different impact levels of FedRAMP and the Department of Defense. Learn how MuleSoft Government Cloud can provide an authorized cloud platform for government IT teams.