See how brands are meeting customers where they already spend much of their time, on apps like WhatsApp, making it easier to respond in real time and quickly meet their needs.
Discover what process mining does for businesses and how MuleSoft and Apromore seamlessly fit in the Salesforce hyperautomation landscape.
Chances are, your service organization has one or the other. How can you make sure you’ve chosen the right option?
There's a difference between designing for your customers and designing with them. Companies that embrace the latter can boost product adoption.
Service down? Here’s how you can best communicate with customers during an outage, plus hot tips from our critical incident team for when the pressure is on.
What will this emerging technology mean for service teams? Here are early thoughts.
Trying to figure out how to guide your business through a murky economy? Start by investing in customer support.
The right field service management solution can help you support (and retain) your contractors — saving you time and money.
With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.
