Generative AI can transform how your company connects with your customers — and make your commerce team more productive, too.
Salesforce Hyperforce empowers you to leverage the full potential of Customer 360 applications anywhere in the world.
Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.
Customer experience includes any interaction your customers have with your brand. Here’s how to make those touchpoints count — every time.
Here are 7 easy ways to boost your data skills using Trailhead, the free online learning platform from Salesforce.
The skills that businesses need to put AI to work are lagging. But you can get the skills you need. Here’s how.
No matter your industry, here’s how field service management and outcome-based service contracts can help make sure your equipment is always in top condition.
Sometimes your customers want to use self-service, but other times they want to speak to an agent. Here's how to make it easy for your customers to contact you.
Give customers service they’ll love and save your agents time with the help of a good case management system
