Service

If you're wondering whether to make AI more human, the answer may not be what you'd expect.

Getting traffic to your site is crucial. But delivering what visitors need and getting them to come back is even more important. Here’s how to do that.

Discover what process mining does for businesses and how MuleSoft and Apromore seamlessly fit in the Salesforce hyperautomation landscape.

Chances are, your service organization has one or the other. How can you make sure you’ve chosen the right option?

Communication is key for banking customers and stakeholders when it comes to managing risk. Here’s how improved technology can help.

Salesforce's World Tour New York City 2023 is almost here! Learn about can't-miss MuleSoft-led sessions covering integration and automation.

There's a difference between designing for your customers and designing with them. Companies that embrace the latter can boost product adoption.

Service down? Here’s how you can best communicate with customers during an outage, plus hot tips from our critical incident team for when the pressure is on.

What will this emerging technology mean for service teams? Here are early thoughts.

This is our step-by-step guide to create a more customer-focused culture in your organization.