What is Customer Relationship Management (CRM) technology? And what can it do for your business? Here’s what you need to know.
Trying to figure out how to guide your business through a murky economy? Start by investing in customer support.
The right field service management solution can help you support (and retain) your contractors — saving you time and money.
A data lakehouse sounds like a serene getaway, but it can be the key to improving efficiency and customer satisfaction.
With the customer data you already have, your team can provide empathetic care for complex issues, and rely on tech like automation to handle simple requests.
When you shift from a reactive to proactive field service strategy, you can increase efficiency, win customer loyalty, and save on costs.
‘Jobs to be Done’ is used for product innovation, but it can guide your company to provide better customer service to your teams.
As customers now expect more personalized experiences, banks should be agile enough to sense and respond to those changes quickly.
Automation is playing a bigger role in the media and entertainment industry’s drive to boost productivity. New research from Salesforce and Omdia explores how automation can help you engage with customers and make your teams more efficient.
Learn how Trailblazer and seasoned Salesforce Admin Katie Villanueva is breaking the stigma around mental illness by sharing her bipolar experience.
