Our COO explains how your business can get the most value from technology while moving fast and minimizing risk.
One CTO is riding a wave of transformation, taking their company to a $1.2 billion valuation.
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Telecom innovations, like advanced analytics, artificial intelligence, and automation, are reinventing the employee experience. Learn how these digital tools can attract the top talent you need.
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
Keep your in-store digital experience consistent and connected to make holiday shopping easier.
Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.
Will work become harder as menial tasks disappear, or will people feel creative and more focused? Here’s what the experts say.
