Service

Take the Agent Productivity trail collection to learn how Salesforce drives agent productivity with assisted service resources and tools.

Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.

Does it feel like robots are coming for your job? That doesn't necessarily have to be the case. There is one thing that always differentiates us: our humanity.

Take the Self-Service Strategy trail collection to learn how Salesforce builds its self-service strategy and how you can too.

Your customer service team isn't the only ones responsible for customer service. Your entire company is.

Sonos found a way to bring the power of the in-store experience online, doubling down on digital-first revenue and e-commerce. Learn how the company delivered.

Learn how IBM is innovating for the next 100 years of work with channel-based communication.

To provide tailored, zero-carbon solutions as a service, global energy player ENGIE needed to connect its teams. Here's what it did.

To be truly customer-centric, you have to know your customer's preferences and the context in which they engage with your organization.

In 1886, Carl Benz introduced the first automobile. Today, innovation at Mercedes-Benz looks different. Learn how Mercedes innovates around customers.