Service

In 2019, e.l.f. closed all brick-and-mortar stores and invested exclusively in the digital customer experience. Here are seven lessons they learned.

What is customer relationship management, and what can it do for you? Here's everything you need to know.

It's a term we hear all the time, but what does it really mean for you? We do our best to break it down in a way that won't give you a headache.

Feedback takes on new value when you connect it to customer data and artificial intelligence.

Even though there’s no one company or person that can clear jam-packed ports, companies do have the power to make things better. It starts with transparency and proactive service.

Data literacy is a key driver of employee happiness, productivity, and innovation, but most employees say they lack this key skill. Here's why it's become more important than ever to change that.

Developed to help you navigate the new world of data privacy, tighter budgets, real-time expectations, and the cookieless future, our latest features will help you personalize marketing and turn every touchpoint into a revenue opportunity.

Increase business with field service management while keeping your employees, contractors, and customers safe.

Brands need to build customer relationships and provide experiences that exceed expectations. If not, your connected customer will find a competitor who can.

Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.