Reducing customer churn is easier with technology that not only shows if a customer is at risk, but why.
Good leaders know they don’t have all the ideas. Instead, they look at what could be possible — and sometimes thinking big pays off.
Learn more about Salesforce’s newest innovations, now generally available.
It takes empathy to understand how to best meet your customers’ needs. That’s why cultivating an engaged team of employees with diverse cultural and experiential backgrounds is critical for business growth.
Instead of simply answering a customer’s questions and hoping they’ll complete the sale, “Order on behalf of” gives your support team the power to close the deal.
Contact centers had high turnover even before the Great Resignation. Help agents work together better by rethinking your approach to customer support.
Create personalized and informed customer experiences across marketing, sales, and service that shoppers have come to expect.
We asked three industry leaders about their personal and business transformations, and got three inspiring stories about meaningful work, busting silos, and training global teams.
Customer service agents are the frontline employees shaping customer perceptions of your brand – and an afterthought for many executives. Why don’t organizations understand their value?
The most transformative companies are constantly innovating and exploring digital field service solutions. These four winners of the 2021 Salesforce Field Service Awards are at the top of their game.
