As utilities embark on digital transformation, they must focus on improving field service to level up both employee and customer experience.
It’s challenging to host productive conversations about workplace culture across a geographically distributed team. That's where Open Space meetings come in.
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot.
The pandemic has underscored the importance of a trusted technology partner, capable of adjusting as your organization and market needs demand.
Add this innovative ingredient to your recipe for customer success to resolve cases faster and improve same-day resolutions.
Leading field service managers lean into software that facilitates collaboration, business agility, and workflow automation.
Learn how to connect data and insights to enhance relationships with customers and build an organization around CX.
Service leaders at Telstra and Xcel Energy share best practices to inspire people and build a connected customer experience.
