Seasoned service experts share tips on how they help their work-from-home teams deliver exceptional service experiences in a time of increased contact volume.
Your technology team needs to do all they can to leverage existing Salesforce products to improve the customer experience and retain customers. Here’s how they can accomplish this now.
COVID-19 has changed the way we do sales forever. But companies are still buying. Here's how to keep up with the changing landscape.
Customer service is especially critical during this new time of normal. Learn how Lippert Components is supporting its RV customers from home and building stronger relationships through teamwork, soft skills, and agility.
Salesforce customer support spans the globe in 12 countries, supporting customers in 11 languages. In response to the coronavirus pandemic, here's how we moved service teams to work from home.
Read how Bernard and Stephanie have always focused on every client—and maintain this level of service as a six-person company.
Salesforce is providing a COVID-19 Response Package — a solution that can be deployed quickly and at no charge for six months— that grants free access to technology for emergency response teams, call centers and care management teams for health systems affected by coronavirus.
The Connections ‘20 call for speakers is live! Share your firsthand knowledge of what it takes to bring customer experience and growth together.
Is your current candidate pool the right fit for your mobile workforce? If you’re still prioritizing technical proficiency, it’s time to rethink your hiring process and ask questions that reveal capable, talented field service workers.
Providing patient-centered care means engaging them with digital experiences that meet their needs as individuals. Here's how providers can improve interactions with patients and employees to create lasting relationships.
