Get to know Einstein Search. With a billion searches per month, we're rolling out intelligent search that allows users to work up to 50% faster.
Many Trailblazers combine Social Studio and Advertising Studio to deliver amazing social experiences. Here’s how they do it.
For today’s digital customers, the ability to cancel an order moments after it was placed is an expectation. Providing this level of service can be a brand differentiator. Here's how to implement a solution.
See how Lippert Components embrace new trends and Salesforce technology to mobilize their workforce to deliver better field service.
Part of building trust with customers is contingent on receiving accurate order information and timely customer service when shoppers cancel or change an order.
Einstein case classification will revolutionize customer brand loyalty by using predictive intelligence to recommend or populate picklist and checkbox fields based on past case data.
Every action by a chatbot — including word usage, punctuation, emoticons, and option to transfer to a human or search for a knowledge base article — influence customer experience and affect a brand.
Banks have the opportunity to create a more connected and caring experience for their customers. Here are four ways to transform service engagement.
We're honored to be recognized as a Gartner Peer Insights Customers’ Choice for CRM Customer Engagement Center.
