New conversation channels in the latest Essentials release to further personalize the customer service experience.
Integrated experiences drive value and impact. Here's a look at how Salesforce is approaching helping brands create continuous experiences, regardless of the touchpoint.
High-touch service calls require more personalized service. We recommend adding an “order on behalf of” (OOBO) capability for your customer service reps, to empower them to help your shoppers at the highest level.
Salesforce has been named a leader in The Forrester Wave for Digital Experience Platforms 2019
Here’s a quick recap of Customer 360 sessions from Connections '19 and info about everything you need to know about connecting experiences on Salesforce products and creating a reconciled profile with a Customer 360 ID.
Watch your wholesale business grow when you help your partners provide better customer service. Learn how digital commerce can help.
Sales, service, and marketing must work together for amazing, connected experiences. This will be easier on a single social data platform with democratizing access.
Eight leadership qualities and real-life leaders who embody those traits. Learn which characteristics define good leaders.
CSA built a complete customer engagement solution, fronted by robust B2B Commerce and supported by digital rights management, search, automation, and customer service — cloud-based solutions, most of them from Salesforce.
