Fourth Industrial Revolution technologies has changed the way people receive, interact with, and interpret information. Companies must also adapt to meet and deliver on evolving customer expectations and needs — this is called service on the edge.
Know how to make an impact while delivering best-in-class customer experiences and engagement in marketing, commerce, and customer service? We want to hear from you.
Streamlining and sharing data between Service Cloud and Marketing Cloud allows both teams to tackle productivity and compliance challenges.
With employees working across so many tools today, there is no central place to surface insights or embed intelligence. That’s why we’re so excited to bring Einstein Discovery to you, wherever you’re working.
Customer service is the most customer-facing ally a company has to drive loyalty. Top performers know if you lose your customer's loyalty, you lose revenue, profits, and margins.
Industry analysts make predictions on the service space over the next year.
By bringing together Service Cloud, Einstein AI, and Google Cloud Contact Center AI, we give customers flexibility to deliver integrated AI-powered customer experience.
Netherlands-based footwear and accessories manufacturer Omoda relies on Salesforce to stay ahead of changing shopper behavior. Read how a 144-year-old company continues to blaze trails.
Forrester's Sucharita Kodali shares her thoughts on which social and economic factors retailers should consider this year.
Executives in this new era of marketing ensure a consistent customer experience across the entire business.
