Customers know when they want to solve a quick problem in an automated way. However, those goals or customer’s “intent" look very different for a retail company versus an insurance company.
There is a 'digital divide’ in the SMB world. Find out what that is and why SMBs that dive into digitalization are in a better position to thrive in the future.
Salesforce caught up with Erik Brynjolfsson to discuss artificial intelligence's (AI) power to transform business processes and productivity across industries and economies. Read our interview to hear his thoughts on what companies need to do now to create a workforce that can thrive in an AI world, and the risks that come with failing to adapt.
Learn how to embed Quip's collaborative documents, spreadsheets, slides, and chat rooms directly within Salesforce objects and records.
Salesforce Lightning Platform Mobile celebrates our selection as Gartner Peer Insights ‘Voice of the Customer’ for Mobile App Development Platforms.
Success Cloud helps personalize customer relationships by putting the customer first, planning for the entire customer journey, and transforming ways to think and work.
Salesforce Connections 2019 is the gathering place for those interested in deepening their customer relationships in the most engaging, innovative, and fun way possible.
Get the latest research from Salesforce and Techaisle on why scalability is a business imperative for SMBs.
This year’s National Retail Federation Big Show proved that retail is in an evolutionary period, with digital transformation a continued hot topic. Here are our top takeaways.
Check out our 2018 holiday shopping report with analysis from over 500 million global consumers. Shoppers were ready to buy early, and retailers were ready to meet them across a variety of channels including social, mobile, and email.
