Spending is up, but integration is down. See how to flip the equation and make the most of your AI for IT.
Our research uncovered how CRM data, AI, and other retail trends are transforming the shopping landscape.
People expect customer service to be proactive, personalized, and simple. Here’s how leading companies are using technology like autonomous AI agents to meet those needs.
Invest the time to improve your knowledge base and reap the rewards as AI helps your customer service team be more productive.
Do more in less time with custom copilot actions that apply AI across your business.
No matter if you’re a seasoned prompt engineer or starting out with generative artificial intelligence, follow these tips to get the most from this new technology platform.
Here’s how to set your agents up to deliver the best contact center experience for your customers.
The WNBA's Indiana Fever know how to form deep connections with their fans. Here's how Salesforce makes it happen.
Your service operations set up has a direct impact on customer experience. Here’s why an omnichannel contact center is best.
The enhanced Lightning UI brings a modern design that improves the navigation, speed to task, and approachability for diverse users.
