Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
Data is your most important strategic asset; don't let your team stumble with improper prep.
When you get to the heart of customer pain points, you can tailor the right solution and close the deal.
Our sales force automation capabilities continue to deliver value and innovation, as affirmed by our customers.
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.
An order management system is the brains behind the scenes in the ordering and fulfillment journey. It can make or break your relationship with your customers.
How do you build the skills to advance your career in a changing industry? We asked three Trailblazers in field service to weigh in. Here’s what they said.
If you want to know what’s next in field service, keep an eye on augmented reality, the internet of things, mobile solutions, and generative AI.
