Check out our 2018 holiday shopping report with analysis from over 500 million global consumers. Shoppers were ready to buy early, and retailers were ready to meet them across a variety of channels including social, mobile, and email.
Customer experience has become the deciding factor that determines whether or not a customer will do business with a company. Small businesses can capitalize on this new standard by putting customer success at the center of their business. Here are five ways to get started.
What does it takes to run a business? We talked to small business leaders at Dreamforce ‘18 and they had a unanimous response. Read the post to find out how small business leaders overcome the odds.
Learn the steps SMBs can take to ensure their business culture is built to scale. For small or midsize businesses (SMBs), culture building is especially critical because it sets the foundation for future success. This post includes a Q&A with SMB CEOs Laszlo Bock and Michael Bush.
Get the latest insight on the five emerging trends that will shape the future of sales. This information comes as the result of close work with customers and their sales organizations, conducting primary research across industries and regions, having conversations with analyst firms and thought leaders, and working with our own sales team. Make sure to see the slide deck with a full set of emergent trends.
Hear from Laszlo Bock, co-fouder and CEO of Humu, on how culture makes all the difference for startups. That's because culture shows up in every aspect of how business is done, how the team interacts with one another, and how the team services customers. This Q&A addresses what founders can do to instill healthy, innovative cultures at their companies.
Read our latest installment of CEO Insights for SMBs with entrepreneur Y'vonne Ormond, CEO and Founder of 5P Consulting. Hear her inspiring story of building a small business, learn what advice she has for other entrepreneurs, and find out how her business is reaching high growth with Salesforce Essentials. Ormond says Essentials is a platform that fits the needs of small businesses of every shape and size with a cadence that feels like it was made for larger enterprise level organizations.