What’s the difference between customer-centricity, customer experience, and customer success? The definitions aren't important, but how customers engage with your company is.
COVID-19 has disrupted the supply chain of most companies around the world. To get back on track, wellness, readiness, and technology are all critical checkpoints on the path to reopening safely.
CEOs looking for reopening processes and procedures should consider an invite-first approach. This strategy sets expectations for the visitor before they arrive, and prepares the location for their visit.
Incident management and disaster recovery have always been a part of corporate strategy, but now it's front and center. A risk management expert shares advice on keeping employees, customers, partners, and communities safe and informed.
Gavin Patterson and Mark Carney discuss turning the current health and climate change crises into opportunities for a more resilient and inclusive economy and society.
The health crisis will have an enduring impact on the pharmaceutical industry. Here are some of the changes the industry has made to adapt, and the trends moving forward.