People with disabilities are chronically unemployed. Here are measures your organization can take to build a culture of equity and inclusion for all.
Both sides benefit when customers become suppliers. Utilities are using this shift to increase lifetime customer value and create new revenue streams.
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Volunteer time off (VTO) boosts morale, retention, and employee engagement. Here we share best practices for establishing your own program.
AUTHORS: Zeyuan Chen, Ran Xu, Luyu Yang, Donald Rose TL;DR: Many methods designed to preserve online privacy propose complex security measures to protect sensitive data. We believe that not storing any sensitive data…
Often we look to technology to protect us from cyber threats. But it's more than that.
Earlier this year, you got a sneak peek into the early findings from the third edition of the Connected Student Report. Now you can see ALL the findings, as the latest edition is…
Telecom innovations, like advanced analytics, artificial intelligence, and automation, are reinventing the employee experience. Learn how these digital tools can attract the top talent you need.
What terms should your company use and how do you classify them? A taxonomy helps your team get on the same page with product messaging, customer outreach, and more.
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
