Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.
This post was originally published on 7/29/2019 and updated on 8/11/2022. Picture this: you’re the executive director of a small but fast-growing arts and culture nonprofit organization. Things are going well! In fact,…
You have a connection with your community. Build on that relationship with customers, prospects, and supporters — and strengthen loyalty for your brand along the way.
As we move into a Web3 world, blockchain can help make the businesses of the future more trustworthy, streamlined, and credible.
A CRM is customer relationship management technology that helps nonprofits, educational institutions, and businesses manage their relationships with current and prospective constituents, students, and customers. A CRM gives organizations the tools to streamline…
If your SMB is thinking big growth, analyze this data to attract and retain the right customers and make them happy with every click.
We brought together 24 practitioners from 17 organizations to talk about a success in their practice they believed others could emulate or a challenge they were facing & wanted to brainstorm with others. We summarize the insights from 2 breakout discussions: Governance/Accountability & Incentives.
What’s one of the most impactful questions a leader can ask? Senior Vice President Mike Wolff shares his thoughts on collaboration and success.
