It takes empathy to understand how to best meet your customers’ needs. That’s why cultivating an engaged team of employees with diverse cultural and experiential backgrounds is critical for business growth.
Salesforce Certified Instructors let you in on all the songs, mnemonic devices, and analogies that help your learning journey and turn you into a certified Salesforce pro.
Instead of simply answering a customer’s questions and hoping they’ll complete the sale, “Order on behalf of” gives your support team the power to close the deal.
It’s not just about the sale. Small and midsize businesses (SMBs) can reap benefits when sales teams show care and compassion for customers.
Contact centers had high turnover even before the Great Resignation. Help agents work together better by rethinking your approach to customer support.
Create personalized and informed customer experiences across marketing, sales, and service that shoppers have come to expect.
It’s not an understatement to describe the events of the last few years as historic, and particularly for Black Americans. Last year, the nation inaugurated its first Black vice president, a woman and…
Team USA is using data in new ways to gain powerful insights. Check out these Tableau dashboards and draw lessons for your business.
