Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
Poor email deliverability means your customers won't receive, open, see, or act on your email campaign. Here’s what you can do to boost your sender reputation score and make sure your message gets the clicks.
This is how one woman took a stand for equality and influenced an entire organization
To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot.
Discover if you, like Trailblazer Jennifer Mercer, have the entrepreneurial spirit to find success with Salesforce.
Peloton's VP of Fitness Programming suggests you dig deep into what truly matters to you and follow that with other tactics to build resilience.
The pandemic has underscored the importance of a trusted technology partner, capable of adjusting as your organization and market needs demand.
The healthcare industry needs to rethink the care delivery model with an omni-channel approach that meets patient needs and preferences.
Salesforce Chief Business Officer and CEO Chief of Staff Ebony Beckwith chats with two trailblazers on how they made a career change to tech and succeeded.
