A Forbes+Salesforce study of 300 companies finds that employee satisfaction and customer satisfaction must go hand in hand.
The bestselling author and host of “How To Citizen with Baratunde” shares why “citizen” is an action you take, and how the words we use shape and impact our reality.
By disentangling customer information siloed across multiple systems, utilities can unite marketing, sales, and service to give customers the experiences they want.
Chip shortages and supply-chain issues are making headlines now, but there are bigger shifts coming down the road. Here’s what the future of car-buying really looks like.
Artificial intelligence's data paired with low code can speed app development.
U.S. Paralympian Dorian Weber found a career after sports in a sales role at Salesforce. It’s become a common route for athletes.
Hint: Reimagining patient engagement to mimic the ease of Amazon shopping or the personalization of Netflix can improve the patient experience.
Read critical insight about the state of CRM technology – what’s working, what’s not – from a research survey of nearly 800 executives and 1500 employees in 15 countries.
Steps your small business can take to provide major cybersecurity gains for relatively little time and money.
With the shift to a digital-first world, a customer-centric approach to commerce has become essential. AI can help.
