As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.
To stay relevant, SMBs must create targeted, nimble strategies to mirror the new demands both of the economy and their audiences.
New capabilities in our latest Marketing Cloud release help optimize the customer journey, connect existing apps, and create efficiencies without an additional price tag.
How do you transition workforces quickly when your industry doesn't have the infrastructure, bandwidth, and disaster recovery plans to keep operations running? Here's what insurance carriers did to keep serving their customers.
There's a chance for banks and financial institutions to positively remake their image by helping customers navigate their financial stress during the current economic crisis.
The president of BOLDForce, a Salesforce employee resource group, details eight ways you can help now to aid in an antiracist society.
An ally supports a group or individual with whom they don’t personally identify with, but supports. Learn how to be an ally — from being curious to courageous.
An effective communication strategy keeps customers informed and provides a better brand experience.
Values-based marketing, artificial intelligence, and insights from 7,000 marketers worldwide. Catch up with the latest podcast episodes of the Marketing Cloudcast.
