The Dreamforce Retail Keynote dug into the challenges facing retail to uncover ways to redefine engagement, reskill employees, and save retail once and for all.
Field service organizations need strategic ways to control service costs and increase growth by creating unique experiences. Optimize workforce field scheduling and dispatch management to maximize service value.
Digital experiences touch just about every customer, partner, and employee. So how do you measure their success or failure? When thinking about measuring return on experience (RoX), look at the experience you’re investing in – and pinpoint the key metrics the experience will impact.
WEF20 in Davos, Switzerland brought together the most powerful political and business leaders — here are the top themes to emerge.
Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The findings show the core challenges facing business leaders today and how they’re investing in customer-centricity for tomorrow.
In 2020, the pharmaceutical industry continues its transition to value-based outcomes. There are five trends that are driving transformation this year.
While brands like KEEN have harnessed artificial intelligence (AI) to grow their business, it's still enshrouded in skepticism. We talked to KEEN about breaking down common myths and misconceptions.
Stephen and Ayesha Curry join Salesforce at the Commonwealth Club to discuss their journey and the mission for their Eat. Learn. Play. foundation.
Focusing solely on NPS is risky in the field service industry. Here are six easy ways to accurately gauge customer satisfaction with your field service offerings.
To help you tackle the Spring ’20 Release like a pro, we asked some of our customer and partner experts to share pro tips around release time.
