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The thing about bad leadership behaviors is they’re often hard to recognize. Here are some tips to improve.

As a global recruitment specialist, PageGroup needs to ensure consistent, relevant communication with job candidates before and after placement. Find out how they manage customer lifecycle engagement.

To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.

The Salesforce AI research team is expanding outside of the U.S. to Singapore. Find out why we're excited about this move and what it means for our customers.

We're excited to announce that Quip for Sales is part of a new Salesforce solution that enables sales teams to optimize sales productivity. Find out how.

Today, we’re introducing our newest features built to simplify access to information and collaboration. We want sales reps to never be more than a couple clicks or taps away from inputting and consuming the information they need in Salesforce.

Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations.

Most research on question answering implicitly assumes that the answer and its evidence appear close together in a single document. How can we teach computers to answer questions that require reasoning over multiple pieces of evidence?

Fourth Industrial Revolution technologies has changed the way people receive, interact with, and interpret information. Companies must also adapt to meet and deliver on evolving customer expectations and needs — this is called service on the edge.

Here are the top three trends from the Digital Banking Report financial services marketers need to understand to prepare for marketing in this ever-changing, data-rich world.