In the second of a 3-part series, our Success Cloud team shares tips to help your organization and end users adopt and use Salesforce in a way that's valuable to your unique organization.
Salesforce’s Inventory Availability Service acts as the glue between the selling — transactional website — and Order Management System, the fulfillment experience.
Managing agent tasks is where AI technology can come into play. Agents can then use their emotional intelligence and problem-solving skills to build customer rapport.
The thing about bad leadership behaviors is they’re often hard to recognize. Here are some tips to improve.
As a global recruitment specialist, PageGroup needs to ensure consistent, relevant communication with job candidates before and after placement. Find out how they manage customer lifecycle engagement.
To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.
The Salesforce AI research team is expanding outside of the U.S. to Singapore. Find out why we're excited about this move and what it means for our customers.
We're excited to announce that Quip for Sales is part of a new Salesforce solution that enables sales teams to optimize sales productivity. Find out how.
Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations.
