Consumers want brands to treat them as individuals that means communicating on the channels they prefer, and reaching them on their terms, often 24/7.
In the new future of retailing, both the customer and retailer win when they use a combination of the Salesforce Customer 360 platform, Einstein, and IBM AI-powered Watson Supply Chain solutions.
Research on chatbots shows how businesses and consumers use the technology. Check out the latest chatbot statistics.
Connecting the customer experience in a seamless and continuous journey is a top priority for companies today. Here's how we're helping customers achieve a unified view of their customers.
For the Winter ‘20 Release, preview instances will be upgraded to Winter ‘20 on September 6 and September 7, 2019, and non-preview instances will be upgraded to Winter ‘20 on October 11 and October 12, 2019.
Partner Relationship Management (PRM) systems meet your partners’ needs while offering a more effective way to manage the B2B ecosystem
Research shows email is 40x more effective than social media, and marketer Ryan Holiday argues that email lists are the most important marketing asset. But why doesn't everyone get the return they deserve?
Quip's new Live Deal Feeds display real-time Salesforce data in easy-to-digest tables and charts, combined with a running feed of deal alerts and team conversations. Learn more.
