New year, new resolutions, new technologies! We talked with our product leaders, marketers and visionaries to predict what the future holds for CRM and beyond.
The Fourth Industrial Revolution brings a wealth of exciting opportunities for businesses and workers. Our research details how technology will shape the future of work.
As 2018 ends, Salesforce wants to share progress on our core value of equality and how we’re taking action to build a diverse and inclusive workplace for all
Today, Salesforce Research releases its 5th edition of the State of Marketing report. Read some of the top takeaways from the report and get valuable insights from over 4,100+ marketing leaders.
New data from the Shopper-First Retailing report reveals how Millennials and Gen Z, Gen X, and Boomers have distinct shopping preferences. We examined a survey of 6,000 people worldwide to bring you this blueprint to retail and ecommerce success among every generation.
Take advantage of the exciting new features and functionality in the Sandbox Preview for the Spring '19 Release. Sandbox customers have the opportunity to get early access to Spring ‘19 in their Sandbox to test new customizations and features before your production organization is upgraded. The Sandbox Preview window for Spring ‘19 is scheduled to begin January 4, 2019 for those on an active Preview Instance.
Delivering a personalized, cross-channel experience at every step of the customer lifecycle can be challenging. Here are 6 common customer journey mistakes marketers make that you should avoid.
Read how USAA made a culture shift to put member experiences at the center of everything they do. The result is USAA now offers omnichannel services to their insurance policyholders to gain efficiencies and increase loyalty.
This summer, Salesforce Research announced our inaugural deep learning research grant for university researchers and faculty, non-profit organizations, and NGOs. Our goal is to identify and support diverse individuals with innovative ideas to join us in shaping the future of AI.