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In the same way that human decisions can be influenced by cognitive biases, decisions made by artificially intelligent systems can be vulnerable to algorithmic biases.

Duplicate records are a challenge faced by all companies on various levels and lead to bad data. As a success specialist, the first question I usually get from customers is, “How do I identify the existing duplicates in my system?” The second question is, “How do I clean up those existing

Knock, knock. Who's There? A Certified Architect...Have you heard this one? My best guess is you probably haven't as Certified Technical Architects (CTAs) are still quite rare creatures. But, the times they are a changing! Over the last year, we've seen explosive growth in both Salesforce Architect

This week we unveiled our new, state-of-the-art Salesforce Innovation Center located in Salesforce East, in the heart of our San Francisco HQ urban campus. We're proud to debut a cutting-edge space that inspires Trailblazers to connect with their customers in a whole new way. The Innovation Center

In this article, I will focus on mechanisms for removing exclusion from your data and algorithms. Of all the interventions or actions we can take, the advancements here have the highest rate of change.

Have you recently purchased a movie ticket, paid a bill, or changed a restaurant reservation online? At their core, these app experiences are a series of steps, or a process — a sequential flow that walks you through an activity based on your selections or answers. Digital channels are driving more

Authenticity, creativity, customer love, and a genuine excitement to solve problems – Kate McArdle has it all. The Senior Director of Solution Engineering at Salesforce dishes on what energizes her and what it…

This is part one of a two-part series about how to build ethics into AI. Part one focuses on cultivating an ethical culture in your company and team, as well as being transparent within your company and externally.

The secret to change — at least according to Socrates — is to focus all of your energy not on fighting the old, but on building the new. This sentiment has never been…

The next five years will be busy for the mortgage industry: Up to 17 million first-time home buyers will join the housing market by 2023. Most will be between 20 and 39. That’s a majority of eager house hunters who live constantly connected to services, friends, and brands via technology. When they