Companies are investing in data technology, and hiring more C-level data execs, than ever. So why do so many of them say they struggle to be data-driven?
Forget about the quick sell, says Sunita Gill, talent development advisor and sales expert at Dale Carnegie. Instead, use her tips to make personal, emotional connections with your prospects.
Pediatric care is perhaps one of the most sensitive areas of healthcare. Unlike with adult care, clinicians often communicate and receive information second hand from a patient’s parent or guardian. This unique situation…
Marcus Chan, sales coach and president of Venli Consulting Group, details the most common sales objections and his unique formula for handling them.
There's a difference between designing for your customers and designing with them. Companies that embrace the latter can boost product adoption.
People expect government services to have the same ease of use as the big brands they know and love. What does this mean for the public sector customer experience?
The Salesforce AI Team is mourning the loss of our beloved friend and mentor, Dragomir Radev. Our team was first introduced to Drago in November 2018 when he gave a talk at our…
Helping canine companions learn new skills anytime, anywhere.
Service down? Here’s how you can best communicate with customers during an outage, plus hot tips from our critical incident team for when the pressure is on.
