Like many 17-year-olds, Cristina Bran got a job as a waitress. But for her, it wasn’t only about earning extra spending money. She had recently moved to London from Romania and needed to make a new life for herself. Being a waitress wasn’t exactly part of her life plan, though. She had dreamed of
You’ve probably seen the following scenario play out before: A team improves efficiency and claims it created value for the business. But the value doesn’t materialize outside the department. Still, the team celebrates while others struggle to understand where the benefits went. So what happened