Trusted AI

Agentforce tackles intricate queries and more on its own to transform your B2B customer service.

Get the latest news around generative artificial intelligence regulations and insights from our director of global public policy on how it can affect your business.

We trust generative AI algorithms with important decisions, but know little about how they work.

Salesforce's trusted AI architecture for red teaming leverages automation to scale ethical AI testing, utilizing a tool called fuzzai to simulate diverse adversarial scenarios and enhance model robustness. By automating adversarial prompt generation and response validation, fuzzai helps secure AI interactions while reducing human exposure to harmful content.

This blog details the process behind Salesforce’s first-ever AI Red Teaming Hackathon to build safety into our xGen family of AI Models.

Introduction Imagine you’re working on an AI product that can summarize customer success phone calls for training purposes. Your company’s product leverages large language models (LLMs) to summarize, synthesize, triage, and generate relevant…

Co-authored by Hannah Cha, Orlando Lugo, and Sarah Tan At Salesforce, our Responsible AI & Technology team employs red teaming practices to improve the safety of our AI products by testing for malicious…

Meet the Office of Ethical and Humane Use Salesforce’s Office of Ethical and Humane Use provides navigational guidance for the tough questions that arise when human potential meets emergent technology. We work across…

Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.

As the number of voices opining about AI grows, knowing which are worth listening to is important. Here are 11 AI influencers you should know right now.