Task

Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

+1,900 points

Trail

Make Service Cloud Smarter

Enhance your customer service with Einstein Bots and other artificial intelligence (AI) features.

~1 hr 55 mins

+3,500 points

Trail

Give agents the right information, at the right time, and in the right format to close cases.

~5 hrs 40 mins