Service Cloud Voice

Add advanced phone support to your service console to deliver top-notch customer service.

~10 mins

+200 points

Module

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 mins

+200 points

Module

Resolve cases faster and delight customers with Slack.

~20 mins

+1,600 points

Module

Help your agents work faster and more efficiently in the Service Console.

~1 hr 30 mins

+500 points

Module

Learn how Salesforce uses Service Cloud to deliver great customer service.

~25 mins

+500 points

Module

Learn to lead a contact center in the digital era.

~30 mins

Link

Watch "Salesforce on Salesforce" featuring Jim Roth, EVP Customer Support, sharing how we use our technology to deliver customer support.

~7 mins