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Task

Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

+200 points
Module

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 mins
+200 points
Module

Slack for Service

Resolve cases faster and delight customers with Slack.

~20 mins
+800 points
Module

Flow Builder Basics

Explore Flow Builder and learn when to use flows to automate your business processes.

~40 mins