Task
Welcome to Your Learning Path
Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.
+200 points
Module
Omni-Channel Routing and Digital Engagement
Prepare your contact center for the multi-channel world.
~20 mins
+300 points
~30 mins
+800 points
Module
Flow Builder Basics
Explore Flow Builder and learn when to use flows to automate your business processes.
~40 mins