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MillerKnoll stands by being stewards of Earth’s resources and ensuring each product and experience is exceptionally designed. Here's how data drives its decisions.

We believe that companies can do well and do good. Let's all pledge to be guided by our core values in everything we do.

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To be truly customer-centric, you have to know your customer's preferences and the context in which they engage with your organization.

Connect your data, departments, and channels to deliver great 1-to-1 customer experiences.

In 1886, Carl Benz introduced the first automobile. Today, innovation at Mercedes-Benz looks different. Learn how Mercedes innovates around customers.

In 2019, e.l.f. closed all brick-and-mortar stores and invested exclusively in the digital customer experience. Here are seven lessons they learned.

How can you better connect with your customers to build more trust? Customer relationships experts Seth Godin and Brian Solis weigh in on this podcast.

What is customer relationship management, and what can it do for you? Here's everything you need to know.