This post originally appeared on July 22 in the Salesforce Blog’s newsletter, a weekly roundup of our most recent stories. Get on the list by clicking “Subscribe” above.
As states work to hamper a second wave of COVID-19, contact tracing — defined by the World Health Organization (WHO) as an “essential public health tool for controlling infectious disease outbreaks” — has become a hot topic again. Because there are many, many ways to deploy contact tracing, we came out with some best practices, based on the successful deployments we’ve seen throughout the country. Many of these are built partially with Salesforce tools.
Here are some other hot topics for you to take to your socially distanced gatherings this week:
- Did you know millennials are more likely to contact customer service than any other generation? If you’re in the business of catering to them (and who isn’t these days?), we’ve got some tips for you.
- Suburban offices and commuting by bike are becoming the back-to-work trends of 2020.
- Even though it’s powered by robots, AI can help your business forecast cash flow in volatile times.
- As Black Lives Matter protests continue across America, “How to be an Antiracist” author Ibram X. Kendi reminds us that “we have to start with admissions” to truly embrace antiracism.
Yes, I’m leaving you with a lot to think about. As always, please email me if there are topics you’d love to see us tackle here soon.
Stay safe,
Carolyn Warsham
Lead Brand Editor
Blog editor Carolyn Warsham explains the biggest business-world news and updates from Salesforce each week. Sign up here.
