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Predictive and generative AI are part of the daily reality for most sales teams, increasing productivity and empowering sellers to do their best work. The future? Autonomous agents.
With customer experience now the key driver of business success, the goal is to make it easy for your employees to manage customer experiences — which is what Salesforce Customer 360 is all about.
Co-authored by Hannah Cha, Orlando Lugo, and Sarah Tan At Salesforce, our Responsible AI & Technology team employs red teaming practices to improve the safety of our AI products by testing for malicious…
Retrieval Augmented Generation (RAG) has not only gained steam as one of the most invested areas of research in generative AI but also gathered considerable popularity and commercialization opportunities. RAG is typically applied…
