Never a Better Time To Start Actively Listening To Your Customers: Here’s How
Here’s advice on how to develop a listening engine to help operationalize customer feedback and start delivering more empathetic service today.
Prep, Present, and Follow Through: How To Nail Your Next Sales Presentation
When it comes to building an effective sales presentation, no one-size-fits-all sales deck exists. Every sales presentation you deliver to a prospect should be personalized and tailored just for them. Successful selling today…
This Tech Leader Zoomed With 300 Chief Information Security Office Leaders Since COVID Hit
CXO Sanjay Poonen joins Salesforce COO Bret Taylor in a conversation about how leaders of technology companies, like VMWare, are evolving their businesses for resiliency in a changing work environment.
When COVID-19 Shrinks Your Production Cycle From 6 Months To 2 Weeks
Paladina Health, a Colorado-based health care company, can spend six months to a year setting up a new client. The recent COVID-19 pandemic shrunk the company’s sales cycle and onboarding timeline. To address this reality, they had to throw out their typical playbook.
I Started My New Job in a Pandemic, Here’s What I Learned
March 16 was my first day at Salesforce. It was also the very same day our local government announced its shelter-in-place order.
Beyond the Brick and Mortar: How One Restaurant Brand Was Able To Scale Their Distribution Model Fast
Fast-casual restaurant sweetgreen quickly changed their distribution strategy at scale — here's how.
The Top 5 Most Treasured Summer ’20 Release Features
Every major Salesforce release brings hundreds of new features and enhancements across a wide variety of products and clouds. Here are the Summer ‘20 top five requested features.
Conquer Decision-Making Paralysis for Business Growth During a Crisis
To plan for long-term success in an uncertain climate, West Monroe's Mike Rowland and Mike Manfredo say agile decision-making structures are key.
The Number One Trait of Empathetic Leaders? Curiosity
This week’s Leading Through Change episode brings Chief Marketing Officer for Ethan Allen Interiors Rodney Hutton and author Maria Ross together to discuss the principles and practice of empathy in the workplace.
How This Fintech Company Built an App in One Weekend That Enabled $5 Billion in Small Business Loans
Here’s how financial technology company MX built a custom app in one weekend, partnered directly with the SBA, and processed over $5 billion in small business loans for the Paycheck Protection Program (PPP).