I’m sure that I am not the only person who puts things by my door so I don’t forget to take them with me. It is just too easy to forget things, unless…
Salesforce Marketing Cloud April 2019 release has enhanced capabilities such as more customer data insights, engagement personalization, and cross-channel features.
In the second of a 3-part series, our Success Cloud team shares tips to help your organization and end users adopt and use Salesforce in a way that's valuable to your unique organization.
Salesforce’s Inventory Availability Service acts as the glue between the selling — transactional website — and Order Management System, the fulfillment experience.
Managing agent tasks is where AI technology can come into play. Agents can then use their emotional intelligence and problem-solving skills to build customer rapport.
The thing about bad leadership behaviors is they’re often hard to recognize. Here are some tips to improve.
As a global recruitment specialist, PageGroup needs to ensure consistent, relevant communication with job candidates before and after placement. Find out how they manage customer lifecycle engagement.
To keep you and your customer service team inspired, we’ve rounded up our favorite customer service motivational quotes from some authors and experts.
The Salesforce AI research team is expanding outside of the U.S. to Singapore. Find out why we're excited about this move and what it means for our customers.
