6 Ways To Differentiate Yourself from the Competition
We all know that unless we’re different from our competitor, we can never expect the price we get to be more than what they get. We also know unless we show customers what…
Sales Tips: How to Be a Better Listener
Space – no not the Star Trek variety as in “Space – the Final Frontier,” but the gaps in conversation that you need to leave when speaking to someone. Let me start with this: The…
20 Ways To Use Social Media for Social Good
Along with losing weight and breaking bad habits, each year many people make a resolution to do more good in their community. What does that have to do with social media? I truly…
4 Reasons Administrators Should be Excited for Dreamforce
Every year we hear from administrators, “I didn’t realize what was possible within Salesforce before coming to Dreamforce.” This year is no different. In fact, this year you will realize that the possibilities are endless. As the Dreamforce Agenda Builder goes live on October
3 Steps to a Successful Channel Partner Program
Channel partnerships are a high impact strategy for growing your company and a good partnership can provide access to new customers and references that bring in business. Follow these action steps to define, refine and secure a channel partnership. Step 1: Determine a channel partnership
25 Mind Blowing Email Marketing Stats
Email marketing is one of the most effective tactics for driving sales, but don't take my word for it. According to a study by ExactTarget, 77% of consumers prefer to receive permission-based marketing communications through email. Quality communication with your prospects and customers can
What’s Your Customer Service Philosophy?
What is customer service? Customer service, by definition, is about serving people. When people refer to customer service, they’re usually talking about the process of getting help before, during or after a purchase. It can also refer to a department within a company that focuses on these
7 Customer Service Lessons from Amazon CEO Jeff Bezos
The latest results from the American Customer Satisfaction Index reveals Amazon.com as the reigning and undisputed champ in both Internet retailing and across the entire department in overall customer satisfaction. Amazon’s CEO, Jeff Bezos perhaps more than any business leader
7 Sales KPIs (Key Performance Indicators) That Every Sales Manager Should Use
William Tyree is CMO of RingDNA Conventional wisdom holds that revenue-per-sales-rep is the only metric that ultimately matters in sales management. But sales process optimization is all about identifying key strengths and coalescing your team into an efficient selling machine. In other words,
Measuring Adoption: Is your CRM solution healthy and growing?
So, you’ve successfully set up your instance of Salesforce CRM, or you are newly responsible for managing your organization’s Salesforce CRM instance. Now what?Your salesforce.com org is living animal, getting fed data by…