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We’ve all been there. You’re online trying to get something done and all of a sudden things start to slow down, or even stop. When it’s a video call with your mom, it’s annoying. But when it affects everyone at your work, it’s bad for your bottom line. Wouldn’t it be great if someone had told you

Technology has democratized building and creating. Today, anyone can be a builder—whether it's through using 3D printing to build physical products, iMovie to build any home movie, or Squarespace to build any website. So why can't app development be more accessible? Why not empower all Trailblazers

In the same way that human decisions can be influenced by cognitive biases, decisions made by artificially intelligent systems can be vulnerable to algorithmic biases.

Duplicate records are a challenge faced by all companies on various levels and lead to bad data. As a success specialist, the first question I usually get from customers is, “How do I identify the existing duplicates in my system?” The second question is, “How do I clean up those existing

Knock, knock. Who's There? A Certified Architect...Have you heard this one? My best guess is you probably haven't as Certified Technical Architects (CTAs) are still quite rare creatures. But, the times they are a changing! Over the last year, we've seen explosive growth in both Salesforce Architect

This week we unveiled our new, state-of-the-art Salesforce Innovation Center located in Salesforce East, in the heart of our San Francisco HQ urban campus. We're proud to debut a cutting-edge space that inspires Trailblazers to connect with their customers in a whole new way. The Innovation Center

In this article, I will focus on mechanisms for removing exclusion from your data and algorithms. Of all the interventions or actions we can take, the advancements here have the highest rate of change.

Have you recently purchased a movie ticket, paid a bill, or changed a restaurant reservation online? At their core, these app experiences are a series of steps, or a process — a sequential flow that walks you through an activity based on your selections or answers. Digital channels are driving more

Authenticity, creativity, customer love, and a genuine excitement to solve problems – Kate McArdle has it all. The Senior Director of Solution Engineering at Salesforce dishes on what energizes her and what it…

This is part one of a two-part series about how to build ethics into AI. Part one focuses on cultivating an ethical culture in your company and team, as well as being transparent within your company and externally.