Say Hello to the Serviceblazer Community on Slack

Customer service and field service professionals are the backbone of any business. They put the customer first, solve problems, and you can find one working at any hour of the day. But service professionals need support, too. And with AI transforming customer service, it’s more important than ever for service and field service experts to have a community of like-minded peers. 

That’s why we built the Serviceblazer Community. It’s a free platform to learn in-demand skills, connect with fellow service and field service professionals, and grow your career. And today we’ve just launched the Serviceblazer Community on Slack! 

Read on to learn ways the Serviceblazer Community on Slack can add value to your career. You’ll also get Serviceblazers’ top tips on how to make the most of your experience — from three pilot participants.

How Slack supercharges the community experience

In customer service, speed is everything. That’s why the Serviceblazer Community on Slack adds even more value to service and service professionals. It provides a real-time experience to help you connect with other professionals, get answers to your questions, and find future service or field service opportunities. You can also join one of the community’s private role-based channels. These are where you can exclusively connect with service leaders, field service leaders, and service analysts. Let’s dive in deeper.

Need advice about a Service Cloud feature? Or do you want to improve your Field Service instance? This channel is your go-to spot for help. Even if you don’t have a specific question, check out the weekly thought starters, where you can get tips from other experts.

In addition, you can get stay in-the-know with Service and Field Service product announcements — as part of the #ask-service-cloud-best-practices. Every launch will be announced in this channel, and you can share your feedback and questions on all the news.

“Having access to other Service Cloud SMEs in the #ask-a-serviceblazer channel in my day-to-day job helps me solution ideas and troubleshoot user issues. My fellow Serviceblazers are teammates and we work together to help each other,” said Michelle Vose, Sr. Salesforce Operations Specialist at Wolters Kluwer. 

#jobs 

If you have an open position on your team or are looking for your next step in your service career — this channel’s for you. Using a simple workflow, you can submit a job post and get access to hundreds of talented service professionals. And if you’re looking for your next opportunity, check out #open-to-work. This is where you can share your LinkedIn profile and details about your next dream role.

#events-salesforce

Whether you’re planning to attend Dreamforce, a world tour, or a service or field service meetup, you want to make the most of your experience. Check out this Slack channel to understand important dates and announcements, connect with other attendees, and get access to exclusive resources. And if you’re staying home, you don’t have to let FOMO get the best of you. This channel showcases many virtual events and meetups, so you can still connect and learn new skills — even if your suitcase stays in the closet.

“The events channel in the Serviceblazer Community on Slack gives me unique access to what’s happening at Salesforce. I can stay up-to-date on the latest innovations, even if I’m not attending an event in-person. I also hear about virtual meetups and get great event resources to help problem solve with the Salesforce product team,” said Sean Lewis, Service Experience Architect, Vicasso.

How can I get started?

You can get access to the Serviceblazer Community on Slack in just a minute or two. Simply go to https://join.serviceblazer.com — and go through the prompts. Then, add it as a desktop app, so you can keep coming back.

And if you’re always on the go (looking at you, field service professionals), I highly recommend downloading the Slack app on your phone and signing up on the mobile experience. Then update your profile, say hello in the #intros channel, and start learning.

“My top tip to get started? There’s no wrong way to start — just get engaging with people! You can head to the #intros channel and go through the workflow to introduce yourself and to say hi. Then, you can check out the channels for resources and asking questions. The Serviceblazer Community is full of people who love to help! You’ll get the most out of it when you actively participate,” said Allie Lawler, Principal Solutions Engineer, Cirrius Solutions. 

By joining the Serviceblazer Community on Slack, you’ll be at the cutting edge of customer service — and have access to a network of incredible customer service and field service pros. Sign up now and take your career to the next level.