Prepare for the AI-Powered Future for Free with New Trailhead Content and Enhancements

We’re in the midst of the AI era. Now, every business is looking to incorporate new technology and agents into their operations to optimize work and outcomes. And Salesforce, the #1 AI CRM, is at the forefront of this revolution creating technology that helps you work smarter and connect more deeply with your customers. 

But having critical business technology isn’t enough; there is high demand for people with the technical skills needed for the AI-powered future of work. 

Enter Trailhead, the free Salesforce learning platform empowering anyone to build the in-demand skills to move their company and career forward. 

What’s new on Trailhead

Our mission is to democratize education so it’s accessible and for everyone to learn AI and data skills to stay competitive for free. For the past decade, Trailhead has provided the content you need to keep pace with innovation on an engaging platform. 

Centralized help hub

Trailhead Help is merging with Salesforce Help to create a single destination for support and guidance across Trailhead, Salesforce Products, Instructor-led Training, and more. Salesforce Help is now the go-to destination for all troubleshooting and support needs, streamlining your Help experience so it’s easier and quicker to get what you need.

Personalized guided experience

Share what brought you to Trailhead for personalized recommendations to get started and meet your unique goals. Click through dynamic screens to get a recommended Trail to help you grow your skills.  This new experience removes the need to search for the right Trail to begin your learning journey; we’ll recommend a great place to start based on your goals. 

Enhanced Trails

Trails now provide more comprehensive learning experiences with Milestones and relevant Salesforce content outside of badges. Content like Help articles, Salesforce+ videos, developer documentation and more expand the breadth and depth of learning in one place. With Milestones, you have a structured curriculum to track your progress and stay motivated with celebration moments each time you reach a Milestone. Check out some of our Enhanced Trails: 

• Get Ready for Agentforce: Learn how Agentforce fits your business goals, launch your first agent, and build a plan for AI success.
• Unlock Your Data with Data Cloud: Unify data from across your platforms with Data Cloud. Get hands-on and study for certification.
• Drive Productivity with Einstein AI: Gain the skills you need to become proficient with Einstein AI.

We continuously listen to your feedback and take action to improve your Trailhead experience with relevant updates. That’s why we’re thrilled to bring two top IdeaExchange submissions to life with:

• Quiz retake: Reset the quiz at the bottom of each module to take it again. Use this to test your knowledge when revisiting a topic or to study for a certification exam. *Note: quiz retakes will not change your points or badges 
• Completion filter: Hide all modules and projects you have previously completed to focus on new content. This allows you to easily surface badges you haven’t completed so you can focus on learning new skills. 

Learn how to work alongside AI with new Trailhead content 

We’re also delivering new content that will teach you how to successfully work with and leverage Agentforce to optimize workflows and outcomes.

• Agentforce Agents: Quick Look: Learn how to use the Agentforce platform to build and customize your own AI agent.
• Agentforce for Developers: Use generative AI features like Dev Assistant to improve developer productivity. 
• Agentforce Service Agent: Quick Look: Help customers with next-gen AI bots that offer autonomous, natural responses.
• Data Cloud One: Quick Look: Easily expand Data Cloud’s reach across multiple orgs with Data Cloud One.
• AI Strategy: Define your organization’s vision, use cases, roadmap, and governance for responsible AI.

And you can get practical experience by testing your technical skills with our hands-on projects:

• Quick Start: Build Your First Agent with Agentforce: Create an Agentforce Service Agent to assist with recommendations and bookings.
• Data Cloud in Flows: Combine the power of Data Cloud and Flow Builder to automate processes with external data.
• Get Started with the Models API: Connect a custom Lightning web component to AI models.
• Quick Data Insights with Formulas: Use formulas to access, understand, and display data in different ways.

Gain new skills and win fun prizes with Trailblazer Quests 

While learning new skills on Trailhead, you can win fun prizes with Trailblazer Quests. Complete a specific set of learning modules and hands-on projects within a certain time frame and enter for a chance to win. Past prizes have included limited-edition community badges, plush pals, and more! 

Check out our latest Trailblazer Quests*: 

• Catch up on all the announcements from Dreamforce and get hands-on with the latest Salesforce technological advances. Learn more about Dream Quest 2024.
• Embark on your AI journey with help to navigate and master Einstein. Position yourself as the AI hero your company needs by gaining essential skills in this cutting-edge technology. Get Started with Einstein AI Quest.
• Learn how to provide personalized customer experiences by turning disconnected data into a single, trusted model. Discover how Data Cloud can increase customer satisfaction, loyalty, and business growth. Get Started with Data Cloud Quest.

Whether you’re starting your journey or looking to grow your skills, Trailhead has everything you need to move your company and career forward. Dive in for free today and start learning skills to prepare for the AI future of work. 

*Official rules apply. See the Trailblazer Quests page for details and restrictions.