Can’t make it to Chicago for Connections? Don’t worry! You can get in on the action from anywhere — your desk, your couch, on a train, on a bus. Wherever you are, Connections is there!
Watch live on Salesforce Live
First way to get in on the fun? Salesforce Live! We will be streaming many of the keynotes and super sessions here on our feed and across our social channels. What can you expect? Check out some of the sessions below.
Fireside chat with cultural trailblazer Yo-Yo Ma & Soledad O’Brien
Video available Monday, June 17, 4:00 p.m. CT
Join world-renowned cellist Yo-Yo Ma as he discusses with Soledad O’Brien, award-winning journalist and entrepreneur, his enduring belief that culture has the power to create moments of shared understanding and is essential to imagining and building a better future. Through his music, Ma strives to foster connections that stimulate the imagination and reinforce our humanity. A true cultural trailblazer!
Salesforce keynote — Become a Trailblazer: Build a 360° View of Your Customer
Video available Tuesday, June 18, 10:00 a.m. CT
We’re in the midst of the Fourth Industrial Revolution — an incredible wave of technological innovation transforming our daily lives. Behind these new technologies are customers demanding smarter, faster, and more personalized engagement. In the Salesforce opening keynote, Chief Marketing Officer, Stephanie Buscemi, will share how Trailblazers at Pacers Sports & Entertainment, State Farm, e.l.f. Cosmetics, and Conagra Brands are reinventing their companies, careers, and industries with the latest Salesforce innovations to build a single view of their customers and exceed these ever-rising customer expectations.
Marketing keynote — Engagement Reimagined for Today’s Connected Customer
Video available Tuesday, June 18, 1:00 p.m. CT
Marketing needs to deliver AI-powered, real-time experiences to meet customer expectations and leapfrog the competition. Join Matt Tippets, VP of Product Strategy, and other Salesforce executives, along with Trailblazers from The Brain Tumour Charity, Michael Page, and Indiana Fever (Pacers Sports & Entertainment) to see how Salesforce is launching the next evolution of marketing to truly deliver on the single view of the customer for both insight and engagement.
Commerce keynote — AI Commerce Platform Powers Customer Experiences
Video available Tuesday, June 18, 3:00 p.m. CT
Whether online or in-store, using a voice-assistant or social or mobile apps, customer behavior is transforming commerce for both B2C and B2B businesses. Your customers expect you to know and engage with them intelligently, on their terms, and at every step of their customer journey. But how do you connect commerce with service, marketing, and sales channels to deliver a premium personalized and consistent customer experience? Join Commerce Cloud CEO Mike Micucci and trailblazing companies like Party City, Spalding, and Land o’ Lakes to learn how to unleash the full power of Salesforce for Commerce to accelerate your business using Einstein AI, Heroku, MuleSoft, and much more.
Service Keynote — The age of Human-centric Service
Video available Tuesday, June 19, 10:00 a.m. CT
Customer expectations are higher than ever with emerging technology transforming how people engage with brands. This challenge is particularly felt in the world of service, which is built on customer interactions. Companies can harness the power of new technology, like AI, to connect with customers in impactful ways. But it is not without its pitfalls — using technology the wrong way can bruise customer relationships. The key to success? Use this technology to make service experiences more human, more empathetic, more relationship-based, and ultimately more successful. Join us to see how Trailblazers like ASICS are using the World’s #1 Service Platform to deliver excellent customer service by harnessing the power of technology to make service experiences more human.
