Consumer Goods Cloud for Service Pricing
Find the right Consumer Goods Cloud for Service pricing, add-ons, and support services for your business.
First, choose the right Consumer Goods Cloud for Service edition for your business needs.
Consumer Goods Cloud for Service - Enterprise
Out-of-the-box service capabilities to grow customer satisfaction and revenue.
$
255
USD/User/Month
(Billed annually)
- Service Console
- Telesales
- Consumer Goods Cloud Data Model
Consumer Goods Cloud for Service - Unlimited
Unlimited power and support to deliver service excellence in Consumer Goods.
$
400
USD/User/Month
(Billed annually)
- Everything in Enterprise plus
- Predictive & Generative AI
- Premier Success Plan & Full Sandbox
Consumer Goods Cloud for Service - Einstein 1
The best of Salesforce service for Consumer Goods.
$
650
USD/User/Month
(Billed annually)
- Everything in Unlimited plus
- Digital Channels, Consumer Goods Cloud Intelligence, and Slack
- Data Cloud
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Grow customer satisfaction and revenue.
Extend the power of Consumer Goods Cloud for Service with these related apps and add-ons.
Consumer Goods Cloud Intelligence
From $220 user/ month
Purpose-built Analytics and AI for Consumer Goods Cloud
Service Cloud Voice
From $50 user/month
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.
Digital Engagement
From $75 user/month
Deliver seamless, personalized conversational experiences across channels — at scale.
Self-Service
from $2 USD/login/month
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Einstein for Service
Starting at $75/user/month
Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.
Einstein GPT for Service
Contact sales
Drive efficiency and better customer experiences by auto-generating replies and interaction summaries based on your data.
Then, choose the Success Plans that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the world's #1 CRM for Consumer Goods?
Start your trial.
Try Consumer Goods Cloud free for 30 days. No credit card. No installations.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Watch a demo
Learn how Salesforce delivers profitable growth.
Consumer Goods Cloudfor Service Pricing FAQ
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.
Yes. Customers have the flexibility to buy industry products alongside other Salesforce products, such as Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organization.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. Click here to learn more.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to see what works for your business.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.