Salesforce é líder no Quadrante Mágico 2019 da Gartner
Acreditamos que nossos clientes são o motivo pelo qual a Salesforce foi reconhecida pelo Gartner como líder por 11 anos consecutivos. Este ano, estamos posicionados com a mais alta capacidade de execução e mais avançados para a visão de integridade no Quadrante Mágico de CRM Customer Engagement Center.
O Salesforce Service Cloud oferece a capacidade fornecer experiências personalizadas, inteligentes e conectadas em escala aos clientes em qualquer canal.
Estamos entusiasmados por sermos homenageados e inspirados por Gartner Peer Insights como estes (conteúdo em inglês):
Holy Grail Among All Customer Service
Very Simple To Use And Makes Customer Management Much Easier
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Gartner, Magic Quadrant for the CRM Customer Engagement Center, 11 June 2019, Brian Manusama, Nadine LeBlanc, Simon Harrison
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It was recognized as salesforce.com from 2011-2014.
The report was known as MQ for CRM Customer Service Contact Centers from 2007-2012