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What Is a Service Desk: A Comprehensive Guide

A service desk is the central nervous system that connects all your support resources with the people who need them. As your business grows, it becomes harder to manage all the requests you…

Salesforce Canada

Every sale is an opportunity to build customer loyalty. When reps are ready to answer pre-purchase questions, address any concerns, and offer expert advice, customers know they’re in good hands. Building trust through…

Call centre, black man and talking for customer service, smile and headset in office. Telemarketing, happy male consultant or client support for sales growth, consulting and conversation for business

Salesforce Canada

While 61% of service professionals believe their organization addresses service issues proactively, only 33% of customers agree, according to Salesforce’s State of Service Report. This gap shows many businesses aren’t responding to customer…

Salesforce Canada

Salesforce today announced that six new offerings, including Data Cloud, AI Cloud, Marketing Cloud, Commerce Cloud, MuleSoft, and Tableau, are now available on Hyperforce, the trusted next-generation platform architecture, in Canada. Why it’s…

Salesforce Canada

The business case for adopting artificial intelligence (AI) has become crystal clear, and many companies are already seeing results. According to recent Salesforce research among small and medium-sized businesses (SMBs), the top three…

Woman on the phone in front of a computer: sales prospecting

Salesforce Canada

Whether you’re a beginner starting out or an expert leveling up, learn the latest guidance on finding, qualifying, and engaging prospects.

Salesforce Canada

Increase sales with automated follow ups. Learn how technology can help you increase your productivity and close more deals.

Salesforce Canada

Discover how women-owned businesses are thriving in Canada with the help of technology and government investment.

Salesforce Canada

AI-driven sales forecasting can empower SMB retailers to meet demand, boost satisfaction, and drive results.

How AI and Automation Can Help Improve Canadian Supply Chains

Salesforce Canada

Leverage AI and automation to optimize Canadian supply chains by streamlining data, enhancing visibility, forecasting demand, and digitizing for efficiency.

Turn Clicks into Conversation with Content Personalization

Salesforce Canada

Discover the impact of personalized content on conversion rates and engagement. Explore strategies to unlock its power and boost your marketing effectiveness.

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